We will inform you of the Hyundai Marine & Fire Customer Center phone number and operating hours. We will guide you through Hyundai Marine & Fire Insurance’s customer support team, branches, and HiCar Plaza.
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Hyundai Marine & Fire Insurance Representative Call Center
Service details by number
Voice ARS usage time
Other ARS numbers
Text counseling exclusively for speech and hearing impaired people
Information on using the face-to-face counter
Service contents and available times
Instructions for use by the disabled
Call center exclusively for disabled customers
Call center dedicated to elderly customers
Dedicated counter for disabled customers
Hyundai Marine & Fire Insurance Representative Call Center
1588-5656
(82-2-732-5656 when living abroad)
Service details by number
1Car breakdown dispatch
2Car accident report
3Disease/Injury Insurance Claim
4Contract inquiry, change, termination and long-term refund application
5Long-term insurance premium payment
6Sign up for special contract for short-term driver expansion
7Consultation on new insurance subscription
8Loan application and repayment
9Issuance of securities and certificates
Go to insurance claim
Voice ARS usage time
-Usage fee information
Calls from landlines are charged at local call rates.
Call fees for mobile phones and Internet calls are charged according to the rate plan you subscribe to with your telecommunication company.
-Call center free consultation number: 080-365-5656
Only from January to February every year, you can use the ARS service related to ‘Issuance of year-end tax settlement certificate’ by pressing ‘33’.
Only in May of each year, you can use the ARS service related to ‘Issuance of Comprehensive Income Tax Report Certificate’ by pressing number 33.
Other ARS numbers
Available hours: Weekdays 09:00~18:00
Breakdown/Accident Reporting: 24 hours a day, 365 days a year
(Reports for breakdowns/accidents are only possible at the HiCar Direct customer center and call centers exclusively for the disabled.)
Direct car insurance/driver insurance, and other direct insurance subscription consultations
Telephone subscription counseling center
1577-1001
Inquiries regarding internet, mobile, and app use
internet call center
02-2116-1004
Insurance contract loan use and related inquiries
Loan consultation call center
1588-5655
Inquiries regarding the use of insurance contract loans, collateral loans, and credit loans
Call center dedicated to loans
1668-5655
After signing up for insurance through home shopping, TM, or the Internet, check the contract and report an accident (subscription consultation also available)
Strategic channel dedicated call center
1577-5659
Bancassurance-related consultation and service use inquiries
Bancassurance call center
1588-5658
Cross-selling related consultation
Cross-selling support call center
1577-5658
Comfortable consultation with a friendly and thoughtful professional counselor
Call center exclusively for the disabled
02-2116-1060
You can consult with children’s insurance experts about subscription and ask questions about children’s insurance.
Call center dedicated to children’s insurance
1688-0055
Quick and easy insurance subscription consultation is available 24 hours a day, 365 days a year.
Call center dedicated to insurance subscription consultation
1688-9599
Go to breakdown dispatch
Text counseling exclusively for speech and hearing impaired people
Contract-related inquiries: 013-3366-5653 (Weekdays 09:00~18:00)
Breakdown dispatch and car accident report: 013-3366-5656 (24 hours a day, 365 days a year)
There is no separate information usage fee, but text message fees may apply depending on your plan.
It can be used in conjunction with the Sonmal Ieum Center’s sign language counseling service. (Inquiry: 107 without area code)
Information on using the face-to-face counter
We will guide you to Hyundai Marine & Fire Insurance’s customer support team, branches, and HiCar Plaza.
Service contents and available times
Contract management
Weekdays 09:00~17:00
Contractor change, pension savings account transfer (other insurance company → Hyundai Marine & Fire Insurance)
issue a certificate
Weekdays 09:00~17:00
Issuance of insurance policy/insurance payment certificate/loan certificate, etc.
Payment of refund
Weekdays 09:00~15:30
Maturity/midterm/surrender refund payment, etc.
Loan application
Weekdays 09:00~15:30
Insurance contract loan application
You can use the service more conveniently and quickly through the website and mobile web/app.
📌Hyundai Marine & Fire Insurance Internet Service Operating Hours Information
📌Find the nearest Hyundai Marine & Fire Insurance branch
Instructions for use by the disabled
We have created a website so that all customers can use it without any inconvenience, including large print services for the elderly, voice recognition/sign language services for the disabled, and screen reading programs for color blindness/low vision. In addition, we provide regular training to call center counselors and all customer counter staff to increase convenience for financially underprivileged customers and prevent property damage.
Call center exclusively for disabled customers
You can receive counseling more conveniently and smoothly because you are connected directly to a counselor without going through multiple steps in the ARS menu.
Dedicated call center: 02-2116-1060
We provide a mobile phone text counseling service exclusively for speech/hearing impaired people.
For contract-related inquiries (text consultation): 013-3366-5653
Breakdown dispatch, car accident report (text consultation): 013-3366-5656
We provide sign language counseling services through the Handmal Connection Center operated by the Korea Intelligence Information Society Promotion Agency.
Sonmal Ieum Center: (without area code) 107
Detailed service information can be found on the 107 Sonmal Joint Center website.
Go to Sonmal Joint Center website
Call center dedicated to elderly customers
Based on customer information, if it is confirmed that a customer over 65 years of age has connected to the call center phone, we provide more convenient and smooth counseling by connecting directly to a counselor without going through multiple steps of the ARS menu.
Representative call center: 1588-5656
Insurance claim for employer subscribers
Dedicated counter for disabled customers
12 customer support teams across the country operate the Heart Help Desk, a dedicated counter for disabled customers.
The Heart Help Desk is a counter staffed with dedicated staff who are familiar with the response manual for each type of disability in order to increase the convenience of disabled customers using the counter.
How to use: Check the type of disability and desired job on the ‘Heart Help Card’ provided at the counter and submit it to the dedicated counter.
Gwanghwamun Customer Support Team
1st floor, Hyundai Marine & Fire Insurance Building, 163 Sejong-daero, Jongno-gu, Seoul (Sejong-ro)
02-3701-8430
Myeongdong Customer Support Team
1st floor, Hyundai Marine & Fire Insurance Building, 20 Myeongdong 2-gil, Jung-gu, Seoul (Myeongdong 2-ga)
02-6744-1212
Gangnam Customer Support Team
137 Teheran-ro, Gangnam-gu, Seoul, 1st floor (Yeoksam-dong)
02-2009-8000
Yeongdeungpo Customer Support Team
141 Dangsan-ro, Yeongdeungpo-gu, Seoul, 1st floor, Hyundai Marine & Fire Insurance Building (Dangsan-dong 3-ga)
02-2628-4300
Incheon Customer Support Team
1st floor, Hyundai Marine & Fire Insurance Building, 7 Mirae-ro, Namdong-gu, Incheon (Guwol-dong)
032-222-1212
Suwon Customer Support Team
1st floor, 268 Hyowon-ro, Gwonseon-gu, Suwon-si, Gyeonggi-do (Gwonseon-dong)
031-234-1212
Daejeon Customer Support Team
1st floor, Hyundai Marine & Fire Insurance Building, 75 Dunsanseo-ro, Seo-gu, Daejeon (Dunsan-dong)
042-488-1212
Jeonju Customer Support Team
1st floor, Hyundai Marine & Fire Insurance Building, 29 Nosonggwangjang-ro, Wansan-gu, Jeonju-si, Jeollabuk-do (Seonosong-dong)
063-240-1212
Gwangju Customer Support Team
72, Sicheong-ro, Seo-gu, Gwangju, 2nd floor, Hyundai Marine & Fire Insurance (Chipyeong-dong)
062-350-1212
Busan Customer Support Team
240 Jungang-daero, Dong-gu, Busan, 2nd floor, Hyundai Marine & Fire Building (Choryang-dong)
051-960-1212
Daegu Customer Support Team
1790 Dalgubeol-daero, Dalseo-gu, Daegu, 1st floor, Hyundai Marine & Fire Building (Duryu-dong)
053-650-1212
Ulsan Customer Support Team
2nd floor, Hyundai Marine & Fire Insurance Building, 131 Beonyeong-ro, Nam-gu, Ulsan (Dal-dong)
052-229-1212
We found the Hyundai Marine & Fire Customer Center phone number and operating hours.