Let’s find out what to do if Hanjin Express’s real-time delivery tracking is not possible.
Due to the current aftermath of the coronavirus, in addition to Hanjin Express, other couriers also often experience errors as the volume increases.
If you have tracked delivery with Hanjin Express but are unable to track it, please be sure to check what to do.
If the item in the delivery is a frozen product or a really important item, I would be very worried if Hanjin Express delivery tracking is not possible.
In the past, you would hold onto the phone, call the customer service center, and wait for months and months to connect with a counselor to find out when the delivery would arrive, but these days, through Hanjin Express delivery tracking, you can find out the driver’s phone number, the area at the time of shipment, and even the arrival time. It has become very convenient.
However, this convenient feature, delivery tracking, sometimes does not work.
How to solve Hanjin Express’s real-time delivery tracking problem
1. Use Hanjin Express Customer Center
Hanjin Express – Customer Center
The customer center is the place to call for major inquiries, such as cancellation or return reservations, personal delivery, and checking the invoice. Of course, you can also use it when you need delivery tracking.
Unlike in the past, the Hanjin Express Customer Center also has ARS, and by using the app, you can receive consultation and solve problems without having to connect with an employee.
However, we recommend that you receive consultation over the phone without the hassle of installing an app.
Hanjin Express Customer Center: 1588-0011 (paid)
Operating hours: Open from 9 a.m. to 6 p.m. (weekdays)
– Excluding substitute holidays and public holidays
The shortcut key to connect to a counselor is to call 1588-0011, press 5 for other inquiries related to home delivery regardless of voice ARS or visible ARS, then press 0 to connect with a counselor.
Anyone who has used the Hanjin Express Customer Center will know that it can be very busy and difficult to connect with a representative. Usually, you have to dial 4 to 5 times to get connected, but when there is really no answer, it is so difficult to connect that I have had to call up to 8 times.
2. When it says unable to view
Hanjin Express – Moving
If an error occurs that cannot be searched, a message appears saying that the tracking number cannot be searched because the sender has printed and registered only the actual invoice number in advance and has not sent it to the delivery company.
Action method
-Inquiries regarding tracking and shipping schedules should be made to the seller who shipped or ordered the product.
-Or, if shipping today, the tracking number can usually be tracked after 11 PM, so please check this and track the delivery.
3. Application inquiry not possible
Hanjin Express – Delivery
In some cases, you may not be able to search in the application. In this case, you may receive a real-time inquiry via text message, so please check.
When the driver starts delivery, you will receive a text message from the registered phone number and there will be a link below it. If you click on the link, it will show you how many items are left until delivery, so you can check.
4. Collection reservation status
Pick-up is usually done around 5 p.m., and the electronic registration time after pickup is 10-11 p.m., as mentioned above, so delivery tracking is possible after this time.
The seller provided us with only the invoice number printed in advance, which appears to be before the delivery company actually collects and ships the product.
5. If invoice inquiry is not possible
If you entered the invoice number incorrectly or if you know the invoice number incorrectly or if it is incorrect, you may not be able to view the invoice.
Alternatively, there is a possibility that the seller did not send or receive the item, so please contact the seller.
I looked into how to solve Hanjin Express’ real-time delivery tracking not working, but most of the time, you can track it by following the method above, so don’t worry too much. If you can’t track your delivery even after using all 5 methods, please leave a comment and we will find a solution.