Find out the KEPCO Customer Center phone number and agent connection time. Even before the heat wave begins, I’m already thinking that I can’t live without air conditioning. I’m increasingly worried about the electricity bill. As I had bad memories of the power outage in the middle of summer last year, I thought I should check the KEPCO customer service phone number where I could report a power failure or inquire about electricity bills.
thumbnail
KEPCO Customer Center phone number and representative contact hours
Korea Electric Power Corporation (KEPCO) Customer Center is number 123 without area code. It is said that the service is open 24 hours a day for consultations with counselors, including electrical consultations and breakdown reports.
These days, we live in a world where we can’t live without electricity. In the case of apartments and offices, there is a management office to take care of the problem, but in the case of houses and villas, you have to handle the problem yourself, so it would be helpful in emergency situations if you knew that it is open 24 hours a day.
When connecting from a mobile phone, dial area code + 123. After connecting, press 1 to report an electrical failure, 2 to verbal ARS, and 3 to press ARS.
After selecting the service by pressing 3, press 2 for bill inquiry and payment, 3 for issuing various statements and tax invoices, and 0 for connecting to a counselor.
KEPCO Customer Center Phone Number (Open 24 hours a day)
Landline: 123 without area code
Cell phone: Area code + 123
Electricity bill payment and inquiry
When you access the website from a PC, you can use various services such as bill inquiry, bill payment, and name change. If you are not in a hurry and want to solve the problem yourself, search for Korea Electric Power Corporation on your computer and scroll down to the bottom, and the customer service menu will appear as shown below.
KEPCO website-menu
You can use the following services: rate inquiry, automatic transfer application, electricity use application, bill payment, email bill application, name change, bill payment certificate issuance, electricity consultation, mobile bill application, customer refund search, and electricity failure report service.
However, to use the above service, you must know your customer number. Your customer number can be found on your electricity bill payment bill.