Hana Bank is a commercial bank affiliated with Hana Financial Group, and as the first domestic short-term finance company, it has contributed to the economic growth of Korea and the development of the financial industry by efficiently procuring and brokering the working capital needed for industrial facility operation. The main business is deposit, loan, trust, and credit card services, and the head office is located at 35 Eulji-ro, Jung-gu, Seoul.
Today, I would like to tell you about Hana Bank’s customer center phone number and how to consult. The customer center phone number is 1599-1111 or 1588-1111.
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For ARS, you can press 0 > 4 for personal banking consultation, or 0 > 5 for corporate banking consultation. The loan number is 1599-2222, ARS number 1 is apartment mortgage / number 2 is jeonse fund / number 3 is credit loan / number 4 is construction mortgage. Deposit/Foreign Exchange call is 1599-4567, ARS number 1 is for new deposit and maturity re-deposit / 2 is for subscription and new savings and maturity re-deposit / 3 is for foreign exchange exchange and remittance. ISA (Individual Asset Management Account) number is 1599-1463.
Email consultation operating hours are 24 hours a day, 365 days a year, and if you request consultation, you will receive a response in the order in which it was submitted. If you log in and consult, you can also check your email consultation history. Some consultations may be restricted for corporate customers and those that require identity verification, and since email consultations are not real-time consultations, responses may be somewhat delayed.
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Real-time chat consultation operating hours are from 09:00 to 22:00 on weekdays, and you can use text chat or video chat. Remote support PC consultation operating hours are from 09:00 to 18:00 on weekdays.
The remote support service is a service that checks and resolves problems by looking at the customer’s PC screen when a customer requests help. During remote support consultations, customer information is safely protected, and customers can terminate access if they wish. The usage procedure is as follows: phone connection > explanation to a counselor > launch of remote support system > remote support PC consultation.