Today, we will learn about Woongjin Coway’s customer center, service center, A/S, and previous installation methods.
When using electronic products, there are times when you have questions about the product or a malfunction occurs. If you are using a Woongjin Coway product, reading this post to the end will definitely be helpful. So let’s get started.
Woongjin Coway Customer Center
If a problem occurs while using a Woongjin Coway product, you can consult with the customer center.
There are three types of consultation services: “1:1 consultation through the website, KakaoTalk inquiry, and call center inquiry.” Let’s take a look at them one by one.
Water purifier and people photo
[Apply for Coway service]
1. Homepage 1:1 inquiry
Usually, when people have inquiries about a product, they inquire through the call center. However, the call center cannot be connected all at once and its operating hours are limited.
So, the method is to inquire about what you want at the time you want through the website. The method is to access the website, write down the inquiry you want, and the service center will kindly respond.
● Click here to register inquiries on the website
2. Inquire via KakaoTalk
I think KakaoTalk inquiry is the method most people use these days. Because it is that simple and convenient.
You can request consultation by searching “Coway Customer Center” on KakaoTalk. It’s so simple that it doesn’t even need to be explained, so you can just try it yourself.
3. Inquire through customer center
The most basic way to inquire is by calling customer service. Please refer to the customer service contact information below for inquiries.
● Customer Center: 1588-5200
● Consultation time
– Weekdays: 09:00 ~ 18:00 AM
– Saturday: 09:00 ~ 14:00 AM
Apply for Woongjin Coway service
If a problem occurs while using a Woongjin Coway product, you can conveniently apply for A/S using your PC or mobile phone.
● My Coway: [My Coway> Product Management> Products in Use> Application for A/S/Relocation Installation]
Photo of Coway service request
[Apply for Woongjin Coway service]
● Customer Support: [Customer Support>Product Use Support>A/S/Relocation Installation Application]
Coway service application screen
[Apply for Coway service]
[Find product user manual]
When using a product, you may have been frustrated because there was no user manual that you received when you first received it. However, if you are using a Woongjin Coway product, you can ease this worry.
You can view the user manual at any time through the shortcut to the website below.
● Find the product user manual
Warranty period and service fee
The basic warranty period for Woongjin Coway products is 1 year. Please refer to the relevant items below.
● Warranty period: 1 year
Electric range, air purifier, clothes purifier, bed, water softener, LED mask, bidet, massage chair, foot bath, water purifier, humidifier, dehumidifier.
The parts retention period varies depending on the item. Please refer to the details below.
● Product with 5-year parts retention period
Electric range, air purifier, clothes purifier, bed, water softener, LED mask
● Product with 6-year parts retention period
Bidet, massage chair, foot bath
● Product with 7-year parts retention period
Water purifier, humidifier, dehumidifier
Today, we learned about Woongjin Coway service application methods and customer center.
It’s not enough, but thank you for reading until the end.