This is the new name of Dongbu Fire & Marine Insurance, DB Insurance Direct Customer Center phone number and accident registration information.
DB Insurance Customer Center
This is the DB Insurance Customer Center phone number. Please check the call center number carefully as it varies depending on the purpose.
Internet Customer Center: 1600-0100
DB Insurance Representative Call Center: 1588-0100
Insurance claim: 1566-1040
For hearing impaired only: 010-9460-1234
For matters related to insurance subscription and inquiries, please contact the Internet Customer Center. Reports of car accidents and emergency dispatch due to breakdowns, etc. can be made to both the Customer Center and the DB Insurance representative call center.
If it is not an emergency, please use the consultation reservation service. This is a service that provides the answers you want through email and contact information. If you have a contract representative, it may be faster to contact them directly. If you don’t remember your contact information, try using DB’s Find My Contract Manager service.
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Other users should go to the DB Insurance Customer Center User Guide and search for the desired service. The customer service center exclusively for the hearing impaired operates only through text messages and is only available for emergency dispatch and accident reports. If you are looking for DB branches and services, you can easily find them here.
DB Insurance Customer Center
The Internet Customer Center phone number is 1600-0100. This service is exclusively for DB Insurance Direct subscribers. If you signed up through another route, please refer to the list of phone numbers at the bottom of the text. The following is the ARS speed dial number.
Internet insurance subscription inquiry
Car insurance change/cancellation/consultation
Illness, driver, travel insurance change/cancellation/consultation
issue a certificate
Car breakdown, emergency dispatch request
Car insurance accident registration
Illness, injury, driver, and fire insurance accident registration
DB Direct Internet Customer Center is open only on weekdays and Saturdays. Please check the Internet Customer Center’s operating hours.
division
operating time
weekday
09:00 – 18:00
Saturday
09:00 – 13:00
Sundays/Holidays
Closed
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Emergency dispatch requests for car breakdowns and accidents are accepted at 1600-0100 and 1588-0100 during weekday operating hours, but outside of operating hours at night, early in the morning, or on weekends, please call 1588-0100.
DB Insurance Call Center
The customer center deals with matters related to insurance consultation and planning through the Internet, while the call center mainly deals with matters related to accident registration and consultation. DB Insurance’s call center phone number is 1588-0100. The following is ARS speed dial information for weekdays.
Car breakdown emergency dispatch
Car accident registration information
New insurance subscription consultation
Information on reporting accidents for disease, injury, and fire insurance
Illness, injury, driver insurance change/cancellation/insurance premium payment
Car insurance change/cancellation
loan
Automated certificate issuance service and customer complaint registration
doesn’t exist
Connect with a counselor
DB Insurance Customer Center operating hours are the same as the Internet Customer Center. However, the call center is open 24 hours a day to assist in reporting emergencies or accidents. ARS number may vary depending on usage time. Please check the ARS speed dial on Saturdays and during non-business hours. Inquiries related to car insurance are only available on weekdays, and subscription can be easily done through Internet DB Non-life Insurance Direct Car Insurance.
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Saturday
It operates from 09:00 to 13:00 on Saturdays.
number
guide
no. 1
Car breakdown emergency dispatch
No.2
Automobile and fire insurance accident registration
number 3
Insurance premium payment virtual account issuance, instant transfer, and certificate issuance automation service
Number 4
Insurance contract consultation
Number 5
loan
Number 6
Information on disease and accident insurance claims
non-business hours
You can report an accident by calling 1588-0100 any time except weekdays 09:00-18:00 and Saturdays 09:00-13:00. Consultation is not possible except for accidents.
number
guide
no. 1
Car breakdown emergency dispatch
No.2
Automobile and fire insurance accident registration
number 3
Insurance premium payment virtual account, insurance contract details text message information
Number 4
Text message for disease and injury insurance claims
Number 5
Insurance contract loan details text message information
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Dongbu Fire & Marine Insurance Customer Center Phone Number
Additionally, this is the DB Insurance (Dongbu Insurance) customer center phone number.
DB main number: 1588-0100
Insurance Contract Loan: 1544-0100
Collateral/Credit Loan: 1661-2200
Insurance claim: 1566-1040
Bancassurance: 1688-0100
Environmental Liability Insurance Call Center: 1670-5420
TM exclusive product (long term): 1566-0100
TM exclusive product (car): 1566-0000
Internet-only products: 1600-0100
Text-only service for the hearing impaired (emergency dispatch, accident report): 010-9460-1234
DB Insurance mileage refund special discount method
Depending on your annual mileage, you can receive a special discount of up to 35%. Save your insurance premium by applying for a refund. DB non-life insurance mileage refund: For those who subscribe to DB Direct auto insurance, the annual mileage
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Using the DB Insurance Customer Center is very simple. Customers who signed up via the Internet can use the Internet-only and main number, and customers who signed up by phone can use the TM-only number.