ADT캡스 고객센터 및 전화번호 ADT Caps customer center and phone number

ADT Caps provides reliable security services for home and business security. Accordingly, the ADT Caps Customer Center is always ready to resolve customers’ security-related inquiries and complaints. At the ADT Caps Customer Center, professional counselors quickly handle customer requests through consultation, thereby increasing satisfaction with security services.

ADT캡스 고객센터

ADT캡스 고객센터

ADT CAPS consultation

 

ADT Caps Customer Center phone number and inquiry method

item

detail

Telephone consultation number

1800-6400

Simple consultation

After requesting consultation on the website, consult with a professional counselor.

chat consultation

Real-time chat consultation available during operating hours

Use of smartphone application

Provision of expense information and contract information

 

How to apply for consultation and use it
You can select [Customer Support] and [Simple Application] menu on the website.
Complaints regarding ADT Caps physical security services can be submitted.
Consent to collection and use of personal information is required when applying for consultation

ADT Caps’ core services

ADT Caps video security
CAPS unmanned security
Caps access security service

Cooperation with SK Shielders
SK Infosec-ADT Caps integrated corporation provides more stable security services

Operating hours and storage of personal information

Real-time chat consultation available during operating hours
Collected personal information is stored for 6 months after information is entered.

Cancellation procedure information
Introducing the process of canceling by phone at ADT Caps Customer Center. Below is a guide to the cancellation process by calling ADT Caps Customer Center.

ADT Caps Customer Center quickly handles security-related inquiries from customers and provides a safe environment. Customers can receive professional advice on security from ADT Caps’ expert counselors at any time by phone or online consultation. If you have any questions or complaints about security services, you can contact ADT Caps Customer Center at any time for assistance.

number

detail

Customer service phone number

1800-6400

operating time

Weekdays 9:00 – 18:00

Travel expenses

free

Previous installation cost

Installation can be inherited between family members, installation cost for transfer to home service: KRW 35,000

Compensation in case of theft

Compensation up to 10 million won for property/10 million won for adult

dispatch cost

After-sales service is free, but KRW 25,000 is charged when dispatch is requested by the customer.

Contract termination penalty

Charged according to the contract period, if more than 2 years remain, 10% of the total monthly fee

Service succession possible

Succession possible only to family members

Can devices be added?

For Caps Home service, devices can be added