Let’s learn how to use Coupang’s customer center. If you use Coupang, you will often use the customer center for refunds or delivery inquiries. In particular, I often use the Coupang Customer Center because of delivery issues. If you know the Coupang Customer Center phone number, you can connect to a representative and check the real-time location when you need to receive a delivery in the early morning, so it is a good idea to check in advance and inquire.
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Coupang Customer Center business hours, advantages and disadvantages
The Coupang Customer Center is open 24 hours a day, 365 days a year, so you can conveniently contact us at any time. However, since the waiting time may take a long time and other issues such as these clearly exist, you must contact the Coupang customer service center appropriate for the situation.
pros and cons
※ Inquiries available 24 hours a day, 36 days a year
※ Various inquiry channels such as phone, email, chat, etc.
※ Real-time inquiries can be processed
※ Waiting time may occur
※ Processing consistency issues when the same inquiry occurs
(Even if you inquire about the same product multiple times, the agent changes every time, so you have to keep providing the same information.)
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-> Interest-free installments available for up to 22 months when shopping at Coupang
-> Benefits such as 2.5% point accumulation and 467 won point accumulation when shopping with Coupang through affiliated stores
-> Purchase unopened products at a low price using Coupang’s return market.
-> Reasons for Coupang price changes and reasonable consumption methods
How to connect to Coupang Customer Center
There are three main ways to connect to Coupang’s customer service center: phone, email, and 1:1 real-time chat inquiry.
Coupang Customer Center Phone Number Counselor Connection Business Hours
Coupang Customer Center Phone Number
The advantage is that anyone with a cell phone and Coupang customer service contact information can easily access the service and speak directly to an agent, but there is also a disadvantage that waiting times may be long before being connected to an agent. If the waiting time is long, you may not be able to do anything else during that time, so if the problem is not urgent, using 1:1 chat counseling can be a good alternative.
Coupang Customer Center Phone Number: 1577-7011 (paid)
Coupang Play Customer Center Phone Number: 1600–9800
※ Coupang Customer Center is open 24 hours a day, 365 days a year, so you can call and inquire at any time.
1:1 chat real-time consultation
If you find it difficult to consult over the phone, please use the Coupang website or app to make a 1:1 chat real-time consultation inquiry. Coupang’s chat consultation service operates 24 hours a day, 365 days a year, just like a phone call, so you can use it whenever you need it.
Go to Coupang 1:1 chat consultation
Coupang Customer Center Phone Number Counselor Connection Business Hours
Coupang email inquiry
This method of inquiring about inconveniences while using Coupang via email has the disadvantage that if the number of inquiries is high, a response may take more than 24 hours. Go to the email inquiry page, select the inquiry type, select order details, write down your questions, and press the send button.
Coupang Email Inquiry Go to Consultation
Coupang customer center phone number, agent connection business hours
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How to use Coupang Frequently Asked Questions (FAQ)
Coupang operates a frequently asked questions page that collects questions frequently asked by customers. Inquiries can be divided into cancellation/exchange/return, protection measures, delivery inquiry, order/payment, member service, refund, Coupang Cash, travel/ticket, Rocket Mobile, regular delivery, and Coupang Experience Group. If you look closely, you can process it faster than using Coupang’s customer center.
Go to Coupang frequently asked questions
※ Coupang headquarters does not disclose its phone number and its address is known as Tower 730, 570 Songpa-daero, Songpa-gu. This can be confirmed at craft. Please check the following for overseas addresses as well.
※ Coupang email: help@coupang.com
Frequently Asked Questions
I would like to know the current Coupang Rocket Delivery delivery location. Can I check this at the customer center?
Yes, you can check the real-time location through 1:1 consultation or by calling the customer center. If you have any questions about Coupang Rocket Delivery delivery, please refer to here.
The customer service call wait takes a long time. Is there a way?
As there are many Coupang users, there are times when waiting on the phone to the customer service center can take a long time. In this case, we recommend waiting through Coupang 1:1 consultation. For 1:1 consultation inquiries, please check the text.