ADT Caps provides reliable security services for home and business security. Accordingly, the ADT Caps Customer Center is always ready to resolve customers’ security-related inquiries and complaints. At the ADT Caps Customer Center, professional counselors quickly handle customer requests through consultation, thereby increasing satisfaction with security services.
ADT CAPS consultation
ADT Caps Customer Center phone number and inquiry method
item
detail
Telephone consultation number
1800-6400
Simple consultation
After requesting consultation on the website, consult with a professional counselor.
chat consultation
Real-time chat consultation available during operating hours
Use of smartphone application
Provision of expense information and contract information
How to apply for consultation and use it
You can select [Customer Support] and [Simple Application] menu on the website.
Complaints regarding ADT Caps physical security services can be submitted.
Consent to collection and use of personal information is required when applying for consultation
ADT Caps’ core services
ADT Caps video security
CAPS unmanned security
Caps access security service
Cooperation with SK Shielders
SK Infosec-ADT Caps integrated corporation provides more stable security services
Operating hours and storage of personal information
Real-time chat consultation available during operating hours
Collected personal information is stored for 6 months after information is entered.
Cancellation procedure information
Introducing the process of canceling by phone at ADT Caps Customer Center. Below is a guide to the cancellation process by calling ADT Caps Customer Center.
ADT Caps Customer Center quickly handles security-related inquiries from customers and provides a safe environment. Customers can receive professional advice on security from ADT Caps’ expert counselors at any time by phone or online consultation. If you have any questions or complaints about security services, you can contact ADT Caps Customer Center at any time for assistance.
number
detail
Customer service phone number
1800-6400
operating time
Weekdays 9:00 – 18:00
Travel expenses
free
Previous installation cost
Installation can be inherited between family members, installation cost for transfer to home service: KRW 35,000
Compensation in case of theft
Compensation up to 10 million won for property/10 million won for adult
dispatch cost
After-sales service is free, but KRW 25,000 is charged when dispatch is requested by the customer.
Contract termination penalty
Charged according to the contract period, if more than 2 years remain, 10% of the total monthly fee
Service succession possible
Succession possible only to family members
Can devices be added?
For Caps Home service, devices can be added