Why is it so difficult to connect with an agent at the credit card company’s customer center?
I think everyone who has called the Hyundai Card customer service center will agree with this.
There are many cases where you get annoyed because no matter how many times you press the visible ARS or the audible ARS, you cannot connect to a counselor.
Today, I would like to tell you about Hyundai Card Customer Center – how to connect to a representative.
You can use it easily by following the instructions below.
Hyundai Card Customer Center
If you have any questions regarding the use of Hyundai Card, please call Hyundai Card ARS Customer Center (1577-6000).
When making a call, a different number will be provided in the consultation type as shown below.
After hearing the number, you can select it by pressing the keypad. You may have forgotten it, so I’ll organize it below.
1. Select service type
Government subsidy application and inquiry – No. 7
Theft and loss voice phishing number 8
Personal card consultation – No. 1
Corporate card consultation – No. 2
Affiliate – No. 3
Non-member card application, card issuance status check, gift card simple consultation – 4
To listen to the service again – * (asterisk)
In this situation, please select personal card consultation number 1.
2. Confirm your identity and password
If this applies to you, please select number 1.
Please enter your 4-digit password
3. Select ARS type
Visible pressing ARS – number 1
Verbal ARS – No. 2
To connect to a counselor, you must use the visible ARS.
When selecting the visible ARS, do not end the call and use it while looking at the mobile phone screen.
Hyundai Card Customer Center – Connect to a counselor
If you have reached the ARS screen you see, you are almost done.
For simple inquiries or confirmations that do not require a connection to a counselor, it may be faster and more convenient to select a service and check.
However, please use it only when you need to connect to a counselor if your usage details are incorrect or if you have any other inquiries.
After using it myself, it seems that most services can be processed and confirmed on the screen below.
I remember that it took quite a while to connect to an agent. (Requires waiting for approximately 1 to 5 minutes)
1. Select the More button in the upper right corner of the ARS service main screen as shown below.
Visible ARS screen main
Visible ARS screen
2. If you scroll down to the bottom, you will find the [Contact Agent] button. please select.
Agent connection
Select agent connection
3. Please select the type of consultation you want.
Information change and billing related inquiries
Inquiries regarding changes to information and usage history and payment
Product service inquiry
Inquiries regarding use of card products and services
Issuance inquiry (no consultation other than issuance)
Only inquiries regarding card replacement and additional issuance are available.
Other inquiries
Other consultation-related inquiries
Select consultation type
Select consultation type
4. “Try real-time chat consultation without waiting for consultation,” as shown below. A pop-up screen will appear.
Please select the [Wait for consultation] button.
Select the wait for consultation button
Select waiting for consultation
5. As shown in the left screen below
“To prevent coronavirus infection, we are wearing masks and receiving consultations.
Please understand if the counselor’s voice is not clear. ”
An alert will be generated, and when you select [Confirm], you will be connected to an agent.
ARS that is visible after connecting to an agent is automatically closed.
Confirm the information pop-up and expose the call end button
An information pop-up appears and the ARS that appears when connecting to an agent is automatically terminated.
finish
Today, we learned how to connect to a counselor at the Hyundai Card ARS customer center.
I wonder if the agent connection was made a little complicated in order to reduce the number of agent connections and increase services through chat counseling.
In fact, many inquiries that come in through a counselor connection can be resolved through the ARS service area, the inquiry area provided by the app/web, or chat consultation.
The waiting time when connecting to a counselor may take longer than expected, so unless your inquiry absolutely requires a response from a counselor,
Please use the app/web chat consultation simply.