카카오페이지 캐시 환불To receive a cash refund on Kakao Page, you must first access the Inquiry menu in the platform’s customer center and request it. Refund requests cannot be made by e-mail or phone.
After receiving the refund request, Kakao Page guides you through the process, such as the documents required for the refund, by e-mail. Depending on the telecommunications company, consumers must prepare a certificate of use contract registration for SK Telecom, a certificate of original copy with the signature of KT, and a confirmation of subscription for LG U+. In addition, the Kakao Page ‘cash refund request’ must be handwritten and attached with the file in the Kakao Page app to complete the refund request.
As the refund process is so complicated, consumers say, “Payment is easy, but the refund process is too complicated. Other services will refund you if you just enter your name and account, but doesn’t making it this complicated mean that there is no refund?”
Kakao Page is in the position that there is no separate membership registration process when using the platform, so a somewhat complicated procedure is inevitable for the actual user and account owner verification process when refunding.
An official from Kakao Page said, “It is a structure to log in and use a KakaoTalk account without having to sign up for membership separately.”
However, experts point out that the process needs to be improved so that consumers can easily refund.
Lee Eun-hee, a professor of consumer studies at Inha University, said, “Even if consumers have a simple change of heart these days, most products can be easily exchanged or refunded. “It is not desirable that Kakao, which can be seen as a company leading the online market, maintain such an inconvenient procedure,” he said.
Kakao Page has been pointed out the need to improve the refund process in the past, but it has not improved. Some point out that it is the same as limiting consumer rights.
In 2018, the Korea Consumer Agency (Consumer Resources Agency) surveyed companies with more than 1 million mobile app downloads based on Google Play Store among webtoon and web novel service companies, and pointed out that most refund procedures are difficult and need improvement. Kakao Page and Naver Webtoon were included here. At the time, the Korea Consumer Agency recommended ‘simplification of the refund procedure’ to the business operator based on the results of the investigation.
Professor Lee emphasized, “Even in the case of webtoons and web novels, even if you charge 10,000 won, the process must be improved so that you can always refund if you don’t like it after reading one episode.”
In response to this criticism, Kakao Page stated that it has no plans to improve the refund process yet.
Meanwhile, even in the case of Naver Webtoon, a competitor, refunds for remaining “cookies (payment method for purchasing webtoon/web novel content, 100 won per cookie)” after use can only be made through the customer center. However, unlike Kakao Page, additional documents are not required. In addition, cookies that are not used after charging can be canceled by the consumer within 7 days of purchase.
