Learn about Jeonbuk Bank’s customer center phone number and speed dial number to connect to a representative. Additionally, check how to reissue the card if it is lost and the usage period for each payment date.
Jeonbuk Bank
Comprehensive summary of Jeonbuk Bank customer center information
How to reissue Jeonbuk Bank bankbook and cash card (check card) if lost
First, you can report loss by using the customer center. You can contact a counselor 24 hours a day, 365 days a year, so report it right away.
You can apply for reissuance by visiting a Jeonbuk Bank branch with your resident registration card and stamp, or through internet banking under [Application for theft/lost reissue] or through a customer center counselor.However, applications for reissuance of damaged items can be made by visiting a branch.
The card number will change when reissued due to loss. Therefore, if you have made automatic transfers of utility bills such as insurance premiums or phone bills, you must change and register the card number after the card has been reissued. Be sure to take care of this after receiving the reissued card.
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Jeonbuk Bank Customer Center Information
Customer service phone number
1588-4477
*Contact a counselor (number 0)
Agent connection time
-Weekdays from 9:00 to 20:00
-Saturday from 9:00 to 13:30
However, financial accident and loss reports are open 24 hours a day.
Non-face-to-face credit loan phone number: 1522-1704
Jeonbuk Bank Credit Card Card Usage Period by Payment Date
Information on the period of use and payment date when using a Jeonbuk Bank card. The terms of use for lump sum payment, installment payment, and cash advance are different, so check the table below.
Designated payment date
Card use period
Lump sum and installment
cash advance
3 days
19th of the previous month – 18th of the previous month
5th of the previous month – 4th of the previous month
6 days
22nd of the previous month – 21st of the previous month
8th of the previous month – 7th of the previous month
10 days
26th of the previous month – 25th of the previous month
12th of the previous month – 11th of the previous month
15th
1st of previous month – Last day of previous month
17th of the previous month – 16th of the previous month
17th
3rd of previous month – 2nd of current month
19th of the previous month – 18th of the previous month
20th
6th of previous month – 5th of current month
22nd of the previous month – 21st of the previous month
22nd
8th of previous month – 7th of current month
24th of the previous month – 23rd of the previous month
25th
11th of previous month – 10th of current month
27th of the previous month – 26th of the previous month
How to change the card payment date
Jeonbuk Bank card payment date can be changed.
For example, if you set the payment date as the 15th, the details used from the 1st to the last day of the last month will be paid in this month. You can change the payment date to suit your convenience.
If you want to change it, you can visit a Jeonbuk Bank branch with your resident registration card and credit card, or call the customer service center at 1588-4477 and press connect to a counselor (dial 0) to make the change through a counselor.
Additionally, you can change the payment date through internet banking. After logging in to Jeonbuk Bank Internet Banking, go to the [JB Card > Cyber Branch > View Address/Payment Information] menu.
Above, we have confirmed Jeonbuk Bank’s customer center phone number, agent connection number, reissue method, and how to change the payment date.
For additional information you would like to check, please use the Jeonbuk Bank website below.