We would like to provide some information to help those who are planning to shop at duty-free shops at the airport when traveling abroad. Because there is a set flight boarding time, it is not easy to leisurely shop at the airport departure hall.
In times like these, it is very convenient to use an online duty-free shop. You can compare products and prices, learn about various price benefit events, and have the advantage of fully enjoying shopping because there are no time restrictions.
index
1. How to use the Internet Duty Free Shop
2. Precautions for online duty-free shopping
3. Internet duty free shop ordering hours
4. Location of delivery area
5. Internet duty-free shop benefits
How to use the Internet Duty Free Shop
Using a duty-free shop is a slightly different process from regular internet shopping because it is for outbound travelers who purchase tax-free items.
It’s not difficult at all. You just need to pay attention to a few things. From now on, I will introduce the process one by one. (To help you understand, we used the Lotte Internet Duty Free Shop screen. Other companies’ Internet Duty Free Shops use the same method, so please refer to it.)
1. Sign up
Sign up for OOO Internet Duty Free Shop (Internet Duty Free Shop you wish to join)
2. Product selection
Add the product you want to purchase to your shopping cart. If we don’t have the item you want, we place a special order. If you cannot find the product you are looking for, special order can be found in the categories on the internet duty free shop website.
Most products are available on the internet duty free shop site. When do you use special orders? For example, in the case of clothes, you visit a downtown duty-free shop in person to try them on, then write down the clothes (product) number and order it online.
In addition to clothes, you can often find items that are not available in online duty-free shops at downtown duty-free shops. For this reason, people who visit downtown duty-free shops before leaving the country and use online duty-free shops separately for payment (orders) use special orders.
3. Create order form (enter customer information)
If you have experience with online shopping at least once, it is not difficult. Be sure to use the discount coupon before paying.
Since the price of duty-free products is set in dollars ($), the price in Korean won varies depending on the exchange rate of the day. So, the internet duty free shop website provides today’s exchange rate.
The Korean Won price changes slightly every day depending on the exchange rate, so for this reason, online duty-free shops offer various discounts, coupons, and points. So, sign up and download the coupon first.
4. Make payment
After checking the order details confirmation agreement, check the total payment amount one more time, then press the payment button and you’re done!
5. Order completion
This is the most important step. After completing payment, print out the exchange voucher from My Page – Order List. If you feel like you don’t have enough paper, you can write it down separately. On the day of departure, you can receive your purchased items by showing your passport, exchange voucher, and airline ticket at the departure airport pick-up area after your identity has been verified.
Precautions when shopping at online duty-free shops
When shopping at an online duty-free shop, you must check the confirmation at the payment stage. In case I make a mistake in this part during the payment process, I go to My Page in advance and change the information to enter my passport details. That way, you can shop slowly, safely and comfortably, and reduce mistakes.
Passport information such as name, date of birth, passport expiration date, and emergency contact information must be entered. Even if you already have a record of using an online duty-free shop, check it again. Since your passport number has changed due to passport renewal, you must change it.
Please check your passport number again.
The duty-free shop clearly states that if the passport number of the departing party does not match or the old passport number is entered incorrectly, delivery of the purchased product will not be possible. Don’t forget to enter your departure point and flight number information!
Online duty free shop ordering hours
The fact is that even online duty-free shops have ordering hours regardless of time and place! Below are the online duty-free shopping closing times for those departing through Incheon International Airport.
I got it from the Lotte Duty Free Shop website.
Internet duty free shop delivery area location (Lotte)
This is the delivery area where you can receive your products at Incheon International Airport after shopping at the online duty-free shop. The picture below is the Lotte Duty Free Shop delivery area, but this is the delivery area at Incheon International Airport and other duty free shops can also be seen here.
As you can see, the pick-up area on the day of departure is very crowded with travelers. If you get it 1-2 hours before your flight time, you will be able to relax comfortably.
If you are unable to stop by the pick-up area when leaving the country and have not received the product, you can ① apply for cancellation and ② have it delivered upon re-departure. You can request this by calling the customer service center of the duty-free shop where you shop.
Internet duty free shop benefits (Lotte)
Internet duty-free shops often hold events that are different from those in downtown stores. Please carefully check the free gifts, discount coupons, and points for each purchase amount to enjoy shopping that is advantageous for you/happy shopping.
We emphasize once again that the photos below are for illustrative purposes only.
I got it from Lotte Internet Duty Free Shop.