Those who do not have time or are too busy to visit Woori Bank can perform simple and most tasks through the customer center. In this article, we have compiled information on Woori Bank’s customer service center phone number, business hours, and duties. If you are in a hurry, please contact the customer center immediately to take care of business.
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Woori Bank Customer Center Phone Number
Telephone consultation time
Woori Bank representative number
Overseas calls/for foreigners only
Housing and Urban Fund
New consultation, deposit savings
loan related
Connect to a Woori Bank agent
Other features (Agent connection
How to use other functions
Service contents
Receive complaints from Woori Bank
Woori Bank voice phishing/loss report
Woori Bank Customer Center Phone Number
Please refer to the Woori Bank Customer Center phone number and consultation hours below.
Telephone consultation time
Woori Bank’s telephone consultation hours are 09:00 – 18:00 on weekdays.
Accident reports can be made by phone 24 hours a day.
Woori Bank main number
1588-5000
1599-5000
1533-5000
Overseas calls/for foreigners only
When calling from overseas – 82-2-2006-5000
Foreigners only – 1599-2288
Consultation in foreign languages is available by calling the number above. Consultation is available in the languages below.
English, Chinese, Japanese, Mongolian, Russian, Thai, Indonesian, Vietnamese, Cambodian, Uzbek, Filipino
Housing and Urban Fund
1599-0800
New consultation, deposit savings
1599-8100
loan related
1599-8300
Connect to a Woori Bank agent
Connect to main number 1588-5000, 1599-5000, 1533-5000
When you hear the ARS voice, press 0. (Connect to counseling staff)
Please enter the desired service number. (see picture below)
Service Code Service Details
1 Youth Leap Account consultation
2 Internet banking, smart banking
3 Deposit, trust, housing subscription
4 loan
5 forex
6 Retirement pension
7 Funds, insurance
9 Woori Card connection
* Listen again
# Go to the beginning
Other functions (Agent connection
After connecting to the main number, you can use additional functions without connecting to a representative by simply clicking a button. Since most of the work is done at a bank, these are very useful functions. Please take full advantage of it.
How to use other functions
1. Connect to main number 1588-5000, 1599-5000, 1533-500
2. Select the service you want
3. Enter details (resident registration number, account number, password, etc.)
Service contents
1. Transfer money to Woori Bank
2. Transfer money to another bank
3. Balance inquiry
4. Transaction details inquiry
5. Link our card
6. Other services
7. For English
9. Listen again
* Fast horse service
# Voice phishing and loss reporting
Receive complaints from Woori Bank
Woori Bank complaints and complaints can be submitted via phone, fax, or internet.
Telephone complaint registration: 080-365-5000 / 02) 2008-5000
FAX complaint registration: (Fax) 0505-002-0632
Woori Bank voice phishing/loss report
You can report voice phishing and loss by following the steps below.
In the case of check reporting, you must visit the nearest branch on the next business day after submitting the accident report.
1588-5000>#-1 Voice phishing report
1588-5000>#-2-2 Report loss of cash card
1588-5000>#-2-3 Report loss of bankbook and seal
1588-5000>#-2-4 Cashier’s check report
1588-5000>#-2-5 Report loss of security card/OTP
1588-9955>1-8 Report loss of our check/credit card