Lotte Card Customer Center phone number (+ reissue cancellation, loss report) and call center agent connection, consultation method, time, website (+ agent) | Find branch locations nationwide | Branch closure days | Let’s find out about business hours.
You can check available customer center information when you need to reissue, cancel, or report loss of your Lotte Card.
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Lotte Card Customer Center Phone Number (+ Re-issuance Cancellation Loss Report)
Lotte Card Customer Center Phone Number
The Lotte Card customer service phone number is as follows:
Lotte Card Customer Center Representative Phone Number ARS User Guide: 1588-8100 (Overseas 82-2-1588-8100)
Financial Service ARS User Guide: 1588-8200 / 1577-8200
Lost, limit approval ARS usage information: 1588-8300 (overseas 82-2-1588-8300, 82-2-2280-2400)
Quick call for card application: 1577-8700
Installment financing: 1899-7112
Credit Loan: 1899-7112
👇 Go to the Lotte Card homepage. Check below for more information.
Go to Lotte Card homepage
Lotte Card reissue
You can apply for Lotte Card reissue at the card center after presenting your ID card. Some card products are not issued by the card center, so please check before visiting.
After reporting ARS loss, card reissue is automatically processed to the billing address. However, if there is a card excluded from automatic re-issuance among the cards subject to loss reporting or if ARS automatic loss registration is not made, automatic re-issuance will not occur and a phone call will be made to a counselor.
👇 Apply for reissuance Please see below for detailed information.
Apply for reissue
Cancellation of Lotte Card
If you notify the credit card company of your intention to cancel your credit card in writing or by phone, you may cancel your credit card agreement immediately. If the cancellation of the credit card contract is not processed smoothly, you can report the inconvenience to the relevant Lotte Card representative number (1588-8100).
👇 Direct link to cancellation Please check below for detailed information.
Go to cancellation
Report loss of Lotte Card
If you have lost your card, please report it through the Lotte Card website or Lotte Card Customer Center (1588-8100). Loss reports are accepted 24 hours a day. However, in the case of check cards, you must report the loss to Lotte Card and then to the affiliated bank or securities company.
👇 Click here to report loss for more information.
Go to report loss
Lotte Card Call Center Consultant Connection Consultation Time Website (+Counselor)
There are a total of 4 ways to consult with the Lotte Card Customer Center. There are ARS, chatbot counseling that allows real-time counseling anytime and anywhere, email counseling, sign language counseling for members with speech and hearing impairment, and in-person counseling at the card center.
Business hours for contacting Lotte Card Customer Center agents are weekdays from 09:00 to 18:00, and loss reporting/release and voice phishing damage reporting are available 24 hours a day, 365 days a year.
We also provide a callback counseling service where, if there is a delay in connecting during business hours on weekdays, you can leave your contact information and a counselor will contact you again. ARS can be selected from digital ARS, push ARS, or spoken ARS.
👇 Click to apply for consultation Check below for detailed information.
Click here to apply for consultation
Find the locations of Lotte Card stores nationwide
You can reissue or replace your card when you visit the Lotte Card Card Center. The branch is closed on weekends and public holidays. Please refer to the table below to find Lotte Card branch locations nationwide.
Find a store by branch
Seoul Incheon Daejeon
Suwon Gwangju Daegu
Ulsan Busan Other
Lotte Card Customer Center phone number (+ reissue cancellation, loss report) and call center agent connection, consultation method, time, website (+ agent) | Find branch locations nationwide | Branch closure days | Find out about business hours.