구글플레이 환불Google Play Store
Google has a 48-hour refund policy by default. If you request a refund within 48 hours, almost everything is refundable. It can be divided into two situations.
– In case of refund within 48 hours
Most refunds can be accepted upon request. Both paid app purchases and in-app payments are possible. In the case of a paid app, there are cases where it is automatically refunded even if you delete it immediately after purchase and delete it from the installed app list. However, if you download the paid app again, no refund will be made.
In the case of in-app purchases, it can be said that refunds are determined by the company providing the app. In the case of large game companies, there are cases where Google refund is not possible because of a refund contract with Google, but in general, it is not difficult to apply for a refund.
– In case of refund after 48 hours
If you refer to Google’s refund policy, there is information to contact the developer if 48 hours have passed since payment. But before that, you can follow the refund method in the Google Play Store as it is. Even if time passes, there are cases where refunds can be made through this method, and it is not too late to contact the developer after that.
You may be wondering how long it will take to receive a refund after requesting a refund. Credit or debit cards are processed within 3-5 business days, and mobile carrier payments are processed within 30 business days. Differences occur depending on your payment method, such as 1 business day for Google Pay, 1-10 days for online banking, 3-5 days for PayPal, 3-5 days for Kakao Pay, etc. If you know this in advance, you can check the expected deposit date. there is.
1. Access https://play.google.com/store/account.
2. Click the [Order History] banner as shown in the screen above.
3. Check your order history and click the [Report a problem] button in the app you want to refund.
4. Select the option in [Report a problem] and enter the information you want. With so many options out there, you may not know which one to choose, but if you make a purchase by mistake or decide you no longer want the purchase, you may have a change of heart and may not be able to get a refund.
Also, if you bought something but didn’t receive it, the product is defective or doesn’t work as advertised, it can take time or be cumbersome as you may have to prove that the app you used is flawed.
That’s why the ones you select as [Friend or family member bought without my consent] are the most likely to be refundable. Because there’s nothing to prove otherwise, so you can’t be bothered.
5. When [Report a problem] is finished, you can wait for the refund result.
An email to confirm the result will be sent to the G-mail connected to the Google Play Store. If the refund is approved, you will receive an email saying [Google Play Refund Approved] that the refund has been processed, and if it is unsuccessful, it will be rejected with the statement that the request does not conform to Google’s policies.
If you need a refund even if it is rejected here, you must use the method of contacting the developer.
How to Contact the Developer for a Google Play Store Refund
1. Click on the app in the Google Play Store and scroll down to see the developer contact information as above.
2. You can fill out the reason for refund and send it to the e-mail in the developer contact.
At this time, you must write an email including the payment app you used, the reason you want to get a refund, and your payment information. Also, if it is not a Korean app, you must translate it through a translator and send an email.
This method does not necessarily guarantee a refund, but if you want a refund, please try it.
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