Hyundai hmall – Hyundai Home Shopping Customer Center, FAQ, Chat Consultation Guide and Customer Center Mobile Hyundai Hmall is 1600-0009.
Hyundai hmall – Hyundai Home Shopping Customer Center
Hyundai Home Shopping Homepage [https://www.hmall.com/p/cca/main.do]
Hyundai Hmall
1600-0000 (paid)
Mobile Hyundai Hmall
1600-0009 (paid)
Weekdays 09:00~20:00
Closed on weekends and holidays
Best FAQ 10
1. How do I change, cancel, or request AS for my order?
▷ Change color/size and delivery address
You can change it directly on My Page when the payment is complete.
After the order has been changed to the product preparation stage, you can request a change through 1:1 customer consultation.
▷ Order cancellation
The following steps are available for immediate cancellation in the My Page order details. – Credit card order: Payment completed, product preparation in progress (excluding some products such as custom-made/installation)
– Cash, gift certificate order: Order received
For orders that can be cancelled immediately, the [Cancel Order] button will be displayed at the above stage, so you can cancel directly. However, for orders that have not been processed at the above stage, you can request order cancellation through 1:1 customer service.
▷ AS application
AS cannot be applied directly from My Page. If you request 1:1 consultation or call Hyundai Home Shopping Customer Center (1600-0000) to leave an AS inquiry, we will assist you.
The following items can be applied for depending on the order progress status:
2. Where can I check the delivery details of the ordered product?
The delivery schedule for the product you ordered is provided based on the time of payment completion. Depending on the type of product, the delivery schedule may vary, so please check the delivery schedule according to the guide below.
▷When ordering as a member
1. Select [My Page > Order/Delivery Status > Order/Delivery Details]
2. Check detailed information about delivery
▷When ordering as a non-member
1. Select Non-member Order Inquiry on the login screen
2. Enter your name/order number
3. Check detailed information about delivery
※ Note
If you write the desired delivery date in the order memo for flowers or cakes, they will be delivered on that date.
3. When will the refund be issued after cancellation/return?
Refunds for cancellations or returns will be processed within 24 hours of cancellation or return receipt. In principle, refunds will be processed using the same payment method as the order. If you wish to deposit the amount to be refunded and use it later, please contact the customer center to request a deposit conversion of the refund amount.
※ Refunds for returned Hmall products will be processed after the product is received and inspected, so it takes approximately 4 to 7 days.
※ In cases of abnormal financial operations such as weekends or holidays, they will be processed on the next business day.
▷ Credit Card
When canceling an order, the cancellation of the card sales is accepted immediately, but it usually takes 3-7 days for the card company to cancel the purchase.
※ Card orders before purchase are canceled on the same day.
※ Since the cancellation processing period is different for each card company, you can check with the card company. Even if the payment has been made, the amount will be deducted from the payment for the next month by the card company.
▷ Check Card
The card company will deposit the money into your account within 7 days after our cancellation request.
※ The time required may vary depending on the bank.
▷ Bank transfer/real-time account transfer
The refund will be deposited into the entered account the next day (based on business days) after the refund request.
▷ Mobile phone payment
It takes 3-5 days after the refund request.
▷ Gift certificate payment
The deposit will be refunded the next day (based on business days) after the refund request.
4. Can I return the product to a convenience store without having to wait for the courier?
We have opened a convenience store return service to reduce inconvenience during the collection process after the return request.
▷What is a convenience store return?
This is a service that allows you to visit a nearby convenience store (GS25, CU) to apply for a return without having to wait for the courier to visit after requesting a return.
※ Please contact the Hyundai Home Shopping Customer Center (1600-0000) in advance to apply.
▷Convenience store return process steps
1. Phone consultation with our customer center
2. Convenience store return application
3. Return application approval number sent via SMS
4. Visit convenience store, enter approval number / courier application
5. Return delivery begins
6. Return delivery complete
▷Products that cannot be returned at convenience stores
1. Non-standard products (sum of width + length + height is 100cm or more or 2kg or more)
2. Food products
3. Products with a product price of 500,000 won or more
5. How do I get a refund?
Refunds for cancellations or returns will be processed within 24 hours of cancellation or return application.
However, refunds for returned Hmall products are processed after the product is received and inspected, so it takes approximately 4 to 7 days.
However, in cases where financial operations are abnormal, such as on weekends or holidays, they will be processed on the next business day.
Please note that refunds are processed in the same way as the order payment method, and if you wish to deposit the amount to be refunded and use it later, please apply for a deposit conversion of the refund amount through the customer center.
6. How do I cancel my membership?
▷PC
You can cancel your membership by selecting [My Page > Member Information > Cancel Membership] at the top of the screen.
▷Mobile
You can cancel your membership by selecting [My Page > ‘Hyundai Home Shopping Co., Ltd.’ at the bottom of the screen > Cancel Membership].
※ Note
1. If there are orders in the process of delivery or return, cancellation will not be processed.
2. Personal information will not be restored even if you re-register. 3. Your accumulated points, deposits, discount coupons, etc. on Hmall will be automatically deleted and will not be restored even if you re-register.
4. You will also be withdrawn from the integrated site membership.
5. Since Hyundai Department Store, Hyundai Department Store Culture Center, e-Supermarket, and Hyundai Dream Tour IDs are integrated and operated on Hmall, when you withdraw your membership, you will also be withdrawn from each site membership.
6. You cannot re-register within 1 month (30 days) after withdrawal, and if you re-register within 3 months (90 days) after withdrawal, you will not be given new membership benefits (discount coupons), and you will not be able to receive benefits from affiliate promotions. (Example: discount coupons, new member discounts, etc.)
7. When you re-register, you cannot use the ID you previously used when re-registering.
7. In what cases are exchanges or returns not allowed? If there is a defect in the product you received or you do not like it, you can request an exchange or return at any time within 7 days of delivery for Hmall products and within 30 days for TV home shopping products. However, for TV home shopping clothing, jewelry, handbags, shoes, and sunglasses products, you can request an exchange or return within 15 days of product delivery, and for fresh food products, you can request an exchange or return within 7 days of product delivery. If the product is defective, you can return it at any time. However, in the following cases, returns are not possible (excluding defective products):