Yanolja is an accommodation reservation platform in service in Korea where you can make reservations for various accommodations such as guest houses, motels, hotels, resorts and leisure.
Yanolja has the advantage of being able to make accommodation reservations quickly and easily online, via PC or mobile, regardless of time and location.
If you are unsure about something or there is an error while making a reservation at Yanolja, you can call the customer center and receive consultation.
Therefore, today, Yanolja Customer Center Phone Number | Reservation cancellation | Let’s learn more about how to get a refund.
Hide table of contents
1 Yanolja Customer Center Phone Number
1.1 Kakao Channel Recommendation
2 How to cancel Yanolja reservation
2.1 How to cancel a motel
2.2 How to cancel hotel
2.3 How to cancel a leisure ticket
2.4 How to cancel overseas accommodation
3 Frequently Asked Questions
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Yanolja Customer Center Phone Number
When using the Yanolja Customer Center, you can first call the phone number and receive consultation if you have a problem with a motel or hotel leisure facility, or if you need to change or cancel a reservation.
Yanolja Customer Center’s phone number is 1644-1346. Operating hours are 365 days a year, so you can connect with a counselor from 9 a.m. to 3 a.m. the next day. The website says it is closed on Saturdays and public holidays until 6 p.m.
✅Phone number
Yanolja Customer Center Phone Number: 1644-1346
Operating hours: 9 a.m. to 3 a.m. the next day
Website: Closed on Saturdays and public holidays until 6 p.m.
Kakao Channel Recommendation
There is also a Yanolja channel on the Kakao channel. Here, you can follow the Yanolja customer center channel and learn about real-time consultation hours and operating hours.
Yanolja Kakao Channel Recommendation
In chat, you can easily inquire through chatbot chat and agent chat. Agent chat hours are available from 00:00 to 24:00.
Check Yanolja Customer Center Kakao Channel
How to cancel Yanolja reservation
How to cancel a motel
If you make a reservation at a motel from Yanolja, you can receive a full refund if you cancel within 1 hour from the time of reservation completion. However, cancellation is not possible if the check-in time has elapsed within 1 hour, and reservations made after the check-in time have passed within 15 minutes of the customer service center. They say you can cancel using
How to cancel a hotel
How to cancel Yanolja Hotel
Let’s find out how to cancel at a hotel. Hotel cancellation policies vary depending on the affiliated branch. If you cancel within 10 minutes of making a reservation, you will receive a full refund, but please note that cancellation is not possible after the check-in time has passed.
However, if it is difficult to visit the accommodation due to a natural disaster or bad weather, etc., it is subject to cancellation and you can cancel the hotel immediately by submitting documents showing the extent of the natural disaster’s impact.
How to cancel a leisure ticket
It is said that the method of cancellation through Leisure Ticket may vary depending on the point in time, so you can contact Leisure Q Customer Center and receive guidance on how to cancel through a counselor.
Leisure Q Customer Center Phone Number: 1644-1086
How to cancel overseas accommodation
It is said that overseas accommodations can be canceled up to the entrance exam time on the day of stay. However, since the cancellation fee regulations vary by affiliated store, cancellation refunds can be made according to the regulations.
How to check cancellation policy for overseas accommodation
Before reservation/payment: Yanolja App > Room details page > Book a room > Cancellation policy
After reservation/payment: Yanolja App > MY Yanolja > Reservation details > Overseas travel > Cancellation policy
Frequently Asked Questions
Yanolja Frequently Asked Questions
During the peak season, there may be a delay in connecting to a counselor, so you may receive a delayed response. If you are in a hurry, you can find answers to your problems in question and answer format through Yanolja MY Yanolja > Frequently Asked Questions FAQ.
Here you can find frequently asked questions about domestic accommodations, overseas accommodations, transportation, airlines, leisure tickets, coupons, point coins, Yanolja Care, payment receipts, and membership.