Lina Life Insurance Customer Center provides various services such as insurance subscription, change, cancellation, and insurance claim, and provides consultation and services through various channels such as phone, internet, and mobile for the convenience of customers.
In this article, we will provide detailed information on Lina Life Insurance Customer Center phone number, call center counselor connection extension number, insurance claim documents, etc.
Contents
Lina Life Insurance Customer Center Phone Number
Lina Life Insurance Customer Service Center promptly handles all related tasks such as various insurance-related consultations, cancellation, loans, congratulatory money-related guidance and applications, address changes, transfer account changes, revival, reissue of securities, deposit history inquiries, and insurance payment applications.
Lina Life Insurance Customer Center Phone Number
The main phone number for Lina Life Insurance Customer Center (Call Center) is 1588-0058.
If you call 1588-0058, you can receive consultation on various insurance-related tasks such as auto insurance, disease/injury/fire insurance, loans, and certificate issuance.
Domestic: 1588-0058 (paid) / 080-377-1111 (free)
Overseas: 82-2-6441-7700
Insurance premium payment only: 1566-0021
Lina Life Customer Center Hours of Use
Consultant Service Hours: Weekdays 09:00~18:00 (Closed on weekends and holidays)
Self-Service Hours via ARS: Weekdays 9:00~21:00, Weekends/Holidays 09:00~18:00
However, outside of consultant service hours, immediate premium payment and issuance service via FAX are provided, and for information protection, you can use it after confirming the registered phone number when inquiring about premium payment.
How to Use Lina Life Customer Center
Enter the policyholder’s resident registration number and an asterisk (*) or a pound sign (#), and then select the desired service.
If you are not the contract holder, consultation may be restricted to protect personal information.
Lina Life Customer Center Service Guide for the Disabled
Lina Life Customer Center provides chatbot service (Kakao) and bulletin board/FAX consultation (for the disabled) for customers who have difficulty with phone consultation.
You can use it by clicking on Kakao Plus Friend and the detailed information below.
Chatbot consultation: 24 hours a day, 365 days a year (Search for Kakao Plus Friend > ‘Lina Life’)
Homepage bulletin board consultation: Weekdays 09:00 ~ 18:00, response within 24 hours on business days at most
FAX consultation: Weekdays 09:00 ~ 18:00, response within 24 hours on business days at most
Telephone consultation for the disabled: 02-6441-7720 (Weekdays 09:00 ~ 18:00)
For more information, please refer to the information below.
Go to Lina Life Insurance Customer Center Phone Number
Heungkuk Fire & Marine Insurance Customer Center
Heungkuk Fire & Marine Insurance Customer Center Phone Number | Auto Insurance Call Center Counselor Connection Extension Number | Accident Reporting Actual Expense Claim Method
Heungkuk Fire & Marine Insurance Customer Center Phone Number | Auto Insurance Call Center Counselor Connection Extension Number | Accident Reporting Actual Expense Claim Method Let’s organize the information. Heungkuk Fire & Marine Insurance Customer Center provides various services such as insurance subscription, change, cancellation, and insurance claim, and provides consultation and services through various channels such as phone, internet, and mobile for the convenience of customers. In this article, we will cover the Heungkuk Fire & Marine Insurance Customer Center phone number, auto insurance call center counselor connection extension number, accident report and actual expense claim method, etc. … Read more
Lina Life Insurance Customer Center Call Center Counselor Connection Extension Number
If you call the representative of Lina Life Insurance Customer Center at 1588-0058, you can select the desired menu through the ARS that you press or the ARS that you see.
If you want to be connected directly to a counselor, press 0.
However, when you call the Lina Life Insurance Customer Center, there may be cases where you are not immediately connected to a counselor.
In that case, try the following method.
Press the number that matches your purpose of consultation according to the ARS instructions. For example, if you want to report a car accident, press 1, and if you want to request emergency dispatch for a car breakdown, press 2.
You may need to verify your identity before being connected to a counselor. In this case, enter your resident registration number or contract number, or prove your identity through voice recognition.
Once connected to a counselor, kindly state your inquiry or request. The counselor will respond as quickly and accurately as possible.
Cyber window usage guide
We will provide detailed information on how to use the cyber window service, which allows you to inquire/apply for major insurance contract tasks.
The service can be used through joint certificate authentication for the homepage (PC) and mobile app, and mobile phone authentication and Kakao Pay authentication for the mobile web.
Introduction to the homepage (PC)/mobile app cyber window
You can use various cyber window services such as insurance contract related inquiries, changes, deposits/withdrawals, loans, accident insurance benefits, and certificate issuance through the PC homepage and mobile app with the customer (contractor)’s joint certificate.
A joint certificate is required to use the cyber window. If you do not have a joint certificate, you can apply for Internet banking or Internet securities trading at a nearby bank or securities company and receive a joint certificate.
Introduction to the mobile web cyber window
You can use various cyber window services such as insurance contract related inquiries, changes, deposits/withdrawals, loan repayments, accident insurance benefits, and certificate issuance through the mobile web with the customer (contractor)’s mobile phone self-authentication and Kakao Pay authentication.
For more information, please refer to the following.
Go to the extension number to connect to the Lina Life Customer Center Call Center
Lina Life Customer Center Insurance Claim Documents
Insurance claim documents vary depending on the type of insurance and accident, so please check the Lina Life website.
Common basic documents
Insurance claim form: Consent to processing personal (credit) information, customer transaction confirmation information, account number
Copy of identification: Resident registration card (front), driver’s license, passport, alien registration card, etc.
Common additional documents (if necessary)
If account verification is not possible: Submit a copy of a bankbook (if the account listed on the claim form is not confirmed as the owner’s account, when receiving the money through a representative other than the beneficiary, a representative heir)
When claiming through a proxy: Power of attorney, insurance claimant’s seal certificate (or certificate of authenticity of signature),
Insurance claimant’s personal (credit) information processing consent form
If the beneficiary is a minor: ① Minor’s “Basic Certificate” ② “Family Relationship Certificate” with the minor listed as “the principal” ③ Submit “Confirmation of Payment Obligation” written and handwritten by the parent (however, if the insurance claim amount is 3 million won or more, “Representative Designation of Insurance Recipient” written and stamped by the parent, (Certificate of seal of parent or certificate of signature of the person concerned)
In case of beneficiary having mental weakness/mindlessness: Beneficiary’s “Guardian Registration Certificate” (Guardian designated by court judgment can claim and receive insurance money)
Proof documents in case of accident
Traffic accident: Accident fact confirmation certificate from public institution (police station, fire station, etc.), non-life insurance company, mutual aid association (bus, cargo, taxi, etc.)
Industrial accident: Insurance benefit payment confirmation for submission to insurance company
Military accident: Civil service injury certificate
Court dispute such as medical accident: Court judgment
Other accidents: Accident fact confirmation certificate from public institution (police station, fire station, etc.)
Accident for which confirmation documents cannot be issued: Accident proof documents such as hospital initial examination chart and description of accident details on insurance claim form
For more information, please refer to the following.
Go to Lina Life Insurance Customer Center Insurance claim documents
Lina Life Insurance Dental Insurance Claim Documents | How to cancel
The documents for claiming Lina Life Dental Insurance are as follows.
Dental prosthesis treatment
Our dental treatment confirmation certificate or medical institution certificate (diagnosis, etc.)
Copy of dental treatment record (original comparison required)
X-RAY or panoramic photo or equivalent interpretation data before and after permanent tooth extraction
Tooth filling/crown treatment
Our dental treatment confirmation certificate or medical institution certificate (diagnosis, etc.)
Copy of dental treatment record (original comparison required)
X-RAY or panoramic photo or equivalent interpretation data before and after permanent tooth extraction
Extraction/pulp/tartar removal treatment
Our dental treatment confirmation certificate or medical institution certificate (diagnosis, etc.)
Copy of dental treatment record (original comparison required)
X-RAY or panoramic photo or equivalent interpretation data before and after permanent tooth extraction
Dental outpatient
Our dental treatment confirmation certificate or medical institution certificate (diagnosis, etc.)
Copy of dental treatment record (original comparison required)
Before and after permanent tooth extraction X-RAY or panoramic photo or equivalent interpretation data
Major periodontal disease treatment/radiography
Our dental treatment confirmation or medical institution certificate (diagnosis, etc.)
Copy of dental treatment record (original must be compared)
X-RAY or panoramic photo or equivalent interpretation data before and after permanent tooth extraction
How to cancel Lina Life Dental Insurance
Online cancellation: After logging in to the website, select the contract number in the ‘Contract Inquiry’ menu and click the ‘Contract Cancellation Request’ button in the ‘Contract Status’ tab to apply for online cancellation.
Cancellation by mail: Send the cancellation application form and a copy of your ID by mail (Address: 48 Sambong-ro, Jongno-gu, Seoul, 2nd floor (188 Cheongjin-dong, Signa Tower) Lina Life Insurance Co., Ltd. (Postal code 03156))
Cancellation by visit: Visit the customer lounge with the cancellation application form and your ID (Location: 48 Sambong-ro, Jongno-gu, Seoul, 2nd floor (188 Cheongjin-dong, Signa Tower) Lina Life Insurance Co., Ltd. (Postal code 03156))
Things to note when canceling Lina Life Dental Insurance
When canceling, please check that the real names and resident registration numbers of the contract holder and the insured match.
When canceling, please check that the bank account number and the depositor name match. If the bank account number has changed, please contact the customer center in advance to change it.
When canceling, the insurance premium refund will be paid within 15 days from the contract date. However, if you cancel within 3 months from the contract date, there may be no or little insurance premium refund.
When canceling, the insurance premium refund is subject to tax deduction. The tax deduction rate varies depending on the insurance premium payment period and payment method, so please contact the customer center for more information.
For more information, please refer to the following.
Lina Life Dental Insurance Claim Documents | Go to Cancellation Method
Lina Life Dental Insurance Resin Implant Crown Coverage
We will introduce you to Lina Life’s special service, the resin implant crown coverage.
Resin implant crown is a more natural and safer method of restoring teeth than general metal crowns.
Lina Life provides resin implant crown coverage to dental insurance subscribers.
Advantages of Resin Implant Crown Coverage
Resin implant crowns do not cause metal allergies and are made similar to the color of teeth, allowing you to create a natural smile.
Resin Implant